Shipping and return polices for Lilystars Records:
INTERNATIONAL (outside the Philippines) 7-15 business days for Premium Registered Mail via Xend powered by Singapore Post with detailed online tracking from pick-up to delivery in 88 countries.
NATIONAL For orders within the Philippines we offer FREE DELIVERY. One day delivery within Metro Manila and 1-2 days for other regions.
Returns and Exchanges If you have received damaged, defective or incorrectly shipped albums or merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.
Return/Exchange Instructions We will need the following information emailed to firstname.lastname@example.org
Your full name Your mailing address Your phone number What you are returning and why How you would like us to handle your return or exchange
Afterward, you can mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
LILYSTARS RECORDS 35 P. Tuazon St. Cubao, Quezon City 1111 PHILIPPINES
Once your return has been received by us, we will credit your paypal account accordingly.